Scholarly Article (2020) - The influence of technology‐mediated and in‐person communication on student satisfaction: The moderating role of national culture

Title:
The influence of technology‐mediated and in‐person communication on student satisfaction: The moderating role of national culture

Author:
Maja Šerić

Published:
European Journal of Education, 7 January 2020
https://onlinelibrary.wiley.com/doi/10.1111/ejed.12375

From the abstract:
"This article analyses the effects of technology‐mediated (i.e., social media) and in‐person communication (i.e., non‐verbal cues) on student satisfaction in a higher education context. Data were collected among 221 college students from the University of Valencia (UVEG) in Spain and analysed from the perspective of the respondents' national culture."

Scholarly Article (7 January 2020) - The influence of technology‐mediated and in‐person communication on student satisfaction: The moderating role of national culture

Title:
The influence of technology‐mediated and in‐person communication on student satisfaction: The moderating role of national culture

Author:
Maja Šerić

From the abstract:
"This article analyses the effects of technology‐mediated (i.e., social media) and in‐person communication (i.e., non‐verbal cues) on student satisfaction in a higher education context. Data were collected among 221 college students from the University of Valencia (UVEG) in Spain and analysed from the perspective of the respondents' national culture. Contrary to expectations, the results show that neither one of the social media aspects drives student satisfaction, thus providing support for the technology paradox literature."

Citation:
Šerić, M. (7 January 2020). The influence of technology‐mediated and in‐person communication on student satisfaction: The moderating role of national culture. European Journal of Education, 55(1). 
https://doi.org/10.1111/ejed.12375