Title:
Governance challenges in distance education: a case study at the Centre for Open and Lifelong Learning (COLL) the Namibia University Science and Technology (NUST)
Author:
Muundjua, Jackelins
Published:
Stellenbosch University, December 2020
[Thesis (MPA) in the Faculty of Economic and Management Sciences, School of Public Leadership]
English Summary:
Distance education increasingly acquires popularity as a platform for education delivery as it conduits the education divergence globally. The nature of the learning process poses challenges, unique and different from traditional on-campus learning. The researcher acknowledges the various challenges encountered by distance higher education (HE) centres. More of these challenges emanate from governance-related concerns. As such, the study attempted to investigate governance challenges in distance HE in Namibia, with the Centre for Open and Lifelong Learning (COLL) of the Namibian University of Science and Technology (NUST) as the case study. The study adopted the exploratory research design to explore governance challenges at the Centre for Open and Lifelong Learning. Questionnaires and interviews were employed to collect quantitative and qualitative data, respectively. The respondents comprised distance education students, student support staff, regional coordinators, and NUST management. Purposive sampling was employed to select the sample to ensure that only knowledgeable individuals were targeted for data collection. The research findings revealed a myriad of challenges encountered by COLL distance students, student support staff, and NUST management. Most identified shortcomings were related to human resources-, infrastructural-, and administrative challenges. Despite the identified challenges at COLL, systems, policies, and strategies remain, aimed at improving quality education delivery to distance students. The study suggests norms and interventions to establish a normative framework and accompanying strategies to address the challenges encountered by COLL.