Title:
Twenty years of research on total quality management in Higher Education: A systematic literature review
Authors:
Kanwal Nasim, Arif Sikander & Ziaowen Tian
From the abstract:
"Faced with intensified global education competition, universities and other Higher Education institutions are implementing Total Quality Management (TQM) to keep rivals at bay. Meanwhile, research interest in TQM in Higher Education is growing. This paper reviews the achievements and limitations of extant research on TQM in Higher Education, and discusses directions for future research."
Citation:
Nasim, K. [et al.]. (January 2020). Twenty years of research on total quality management in Higher Education: A systematic literature review. Higher Education Quarterly, 74(1).
https://doi.org/10.1111/hequ.12227