Jen Tutak and Allan Ludgate (2019) discussed in a recent short article the "five high-impact, low-cost strategies academic leaders can use to improve student retention and graduation rates."
Two of these strategies are: "Open a campus dialogue on student success" and "look for ways to demonstrate a student-centric culture".
Reference:
Tutak, J. & Ludgate, A. (2019). Student success by design: five high-impact, low-cost ideas for college leaders. Retrieved from https://www2.deloitte.com/insights/us/en/focus/reimagining-higher-education/student-success-in-college.html