Title:
New digital tool helps caseworkers navigate complex legislation
Author:
Jari Kickbusch
Published:
IT University of Copenhagen, 4 October 2021
From the article:
Caseworkers and clients in the Danish municipalities struggle with IT systems that cannot take individual needs into account and are difficult to adapt to the ever-changing legislation. The inflexible systems are expensive to maintain and make it difficult for the caseworkers to meet the legal requirements.
A four-year project
In 2017, Innovation Fund Denmark invested DKK 16 million in the four-year project Ecoknow, which aimed to investigate ways to make digital casework processes more intelligent, flexible, and transparent. The project, anchored at the IT University of Copenhagen, has just been completed and Principal Investigator, Professor and head of the software, data, people and society research section at Department of Computer Science at Copenhagen University, Thomas Hildebrandt, is proud of the achievement.